Refund Policy

At Furniture 2000 Pvt Ltd, we are committed to delivering quality products and ensuring customer satisfaction. Please review our refund policy to understand how we handle refunds.

Eligibility for Refunds

Refunds are available under the following conditions:

  • Defective or Damaged Items: If your item arrives defective or damaged, please notify us on the same day of delivery. We will arrange for a replacement or issue a refund after inspection.

  • Incorrect Items: If you receive an item that does not match your order, please contact us on the same day of delivery. We will arrange for the correct item to be delivered or issue a refund.

Refunds for change of mind are not available. Please choose your products carefully.

Refund Process

  1. Contact Us: To initiate a refund, please contact our customer service team at [email protected] or +9779801233332. Provide your order number, a detailed description of the issue, and any relevant photos.

  2. Inspection: For defective, damaged, or incorrect items, we may require you to return the product to us for inspection. We will provide instructions for the return process.

  3. Approval: Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

  4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items

Certain items are non-refundable, including:

  • Custom-made or personalized furniture

  • Clearance or sale items

  • Items that have been used or altered

Return Shipping

If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

Email: [email protected]
Phone: +9779801233332